Last night I logged on to our banking account (checking) and saw two pending transactions. Two transactions I knew we didn't do. Funny thing was one was for Diapers.com ($138) which I do use regularly and the other was for a nutritional company ($134).
First time our checking/debit cards have ever been compromised. And this type of thing really pisses me off!
I called our bank right off and the gal told me to contact the vendors and she gave me their phone numbers. I asked her which debit card was being used and it was DH's. A pretty unlikely card. But, he uses it at gas stations and convenience stores..so maybe it was "skimmed"?
I called Diapers first. They have excellent customer service and the CS rep found the transaction by the amount and the last four numbers on the card. What was cool is while I was on the phone he cancelled the order and flagged the package to be returned.
HAHA! Take that sucker!
The second place was east coast time and was closed.
Then I got to thinking I really wanted to get that card number shut down! So I called our bank back and talked to a new lady and she was like "Oh, absolutely we need to close this card and file a fraud claim! I am so sorry the first lady didn't do that!" DH had to get on the phone and okay the process, but it was all very quick.
This morning as soon as I was up I called the second company on the east coast and notified them. Their CS rep said that they have to cross check the order name with card name and if they don't match they won't send the order. He checked our name and there wasn't any order pending. A bit less satisfied with that outcome. I wanted him to find the order and shut it down!
While I was on the phone I logged on to our checking account and our bank had already removed those transactions. I was very pleased with that - Quick service!
I wish there was a way to track down these people. I mean they give address to get their deliveries sent to. Couldn't that lead somewhere?
Too bad I couldn't get the address and mail them a giant box of $h!t.
FRAUD!
March 23rd, 2012 at 08:47 pm
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March 24th, 2012 at 07:54 pm 1332618853
It sounds like you had better luck with the vendors than I did though. Two of the 3 transactions made by our thief were to swtor.com, which turned out to be some online gaming company. They kept me on the phone for an hour and ultimately did NOTHING. No refund, no backing out the transaction, no cancellation of the thief's services, and they refused to give me the e-mail address that was used with MY credit card number. So frustrating!
Anyway, I hope your thief and mine are caught. It's still scary that the card numbers can be skimmed so readily...
March 25th, 2012 at 03:24 pm 1332689096
Jerry